One of the lesser-discussed aspects of tax lien investing is what happens when the property owner reaches out. Whether they call to ask questions, request details about redemption, or even express frustration, how you handle those interactions can shape both your reputation and your results. Successful investors know that professionalism during redemption matters just as much as the lien itself.
When an owner contacts you, it’s important to remember that redemption isn’t personal, it’s procedural. The property owner is trying to regain control of their property, and you’re the current lien-holder. Treat every conversation with respect and clarity. Most owners are confused about how the process works, so a calm, straightforward explanation goes a long way. Avoid giving legal advice; instead, direct them to the county office or their attorney for official instructions on how to redeem.
Tone is everything. Even if the owner is frustrated or emotional, keep your communication polite, short, and factual. You’re not negotiating terms or making side arrangements. The law sets the process, not you. Think of your role as the professional investor, not the enforcer. A steady, courteous tone helps prevent misunderstandings and keeps everything above board.
In some cases, you may prefer not to have direct contact at all, and that’s fine. Many investors choose to let the county handle all communication and payments to avoid complications. If that’s your route, just make sure your contact details on file are accurate so you’re notified promptly when redemption occurs.
Still, there are times when limited contact can be beneficial. An owner might share insights about the property’s condition, or their intentions to redeem soon. All of which are useful information for your planning. The key is to listen, document everything, and always keep the conversation professional.
Ultimately, how you handle redemption interactions reflects your credibility as an investor. Counties, attorneys, and even other bidders notice which investors are respectful and reliable. Over time, that professionalism can open doors, whether it’s smoother transactions, faster notifications, or even referrals to future opportunities.
In short: stay professional, stay composed, and let the process work as designed. You’re not just managing a lien, you’re managing relationships and building a name in the tax lien community. And that kind of reputation pays dividends long after the redemption check clears.
Please note: In some states contact with the property owner is illegal or heavily frowned upon. Make sure you know the rules and regulations of the area you plan to invest in, before you own the lien.
This blog is for informational purposes only and should not be relied upon as financial or investment advice. Real estate investing carries risks, and individual results will vary. Always consult with your team of professionals before making investment decisions. The authors and distributors of this material are not liable for any losses or damages that may occur as a result of relying on this information.
